Your Guide to Festival Magic & Seamless Vibes

Hey there, festival fam! 🌈 We know you’re buzzing with excitement (and maybe a few questions) about getting your perfect festival gear. We’ve crafted this FAQ to turn any uncertainty into pure, pre-festival anticipation. From trippy prints to global shipping, we’ve got your back. Let’s dive in!

🎁 About Our Products & Vibe

👚 What kind of products do you sell?
We’re your one-stop shop for unforgettable festival fashion! Our curated collections include everything from Trippy Clothing, Reflective Gear, and Bodysuits & Onesies to essential accessories like Hats & Hair, Hydration Packs, and Pashminas. Whether you’re looking for bold statement pieces from Brands We Love or comfy yet stylish Tops & Bottoms, we design every item for confidence, self-expression, and dancing freely under the UV lights.
🌟 What’s the style and quality like?
Think bold, expressive, and built for the dance floor! Our gear combines eye-catching designs (think psychedelic prints, reflective materials) with comfortable, durable fabrics. We treat each piece as essential art, ensuring it not only looks incredible but feels amazing through every set and sunrise.

🚀 Shipping & Delivery Vibes

🌎 Where do you ship from and to?
We pump out good vibes worldwide from our vibe headquarters in El Paso, Texas, USA! We ship joy globally, with a few exclusions for some remote/off-grid areas and parts of Asia. Don’t worry—our checkout system will instantly let you know if we can’t deliver the glow to your location.
⚡ What are my shipping options and costs?
Express Yourself (Standard Shipping):
– Carrier: DHL or FedEx
– Cost: $12.95 (for speed & reliability!)
– Timeline: 1-2 business days processing + 10-15 business days after shipment.
Perfect for planners or last-minute style saviors with a bit of buffer.

Free Your Spirit (Free Shipping):
– Carrier: EMS
– Cost: FREE on all orders over $50!
– Timeline: 1-2 business days processing + 15-25 business days after shipment.
Ideal for savvy shoppers building their festival wardrobe in advance.
📦 How long does order processing take?
Every order starts with a beat! We spend 1-2 business days processing your order with positive energy—carefully picking, checking, and packing each item with love from our El Paso warehouse.
📱 Will I get tracking information?
Absolutely! Once your vibe is released on Ship Day, you’ll receive a tracking notification via email. You can then ride the wave of excitement as your package journeys across the globe to your doorstep.

💸 Payments & Security

💳 What payment methods do you accept?
We accept all major payment methods to make your checkout as smooth as your moves: Visa, MasterCard, JCB, and PayPal. Your transaction is secure and encrypted.

🔮 Returns & Exchanges

🔄 What is your return policy?
We design for confidence, but sometimes the vibe needs adjusting. If your gear isn’t 100% perfect, you have 15 days from the delivery date to initiate a return for a refund or exchange. Our customer care squad is here to help you find your perfect fit—because everyone deserves to feel unstoppable.
✉️ How do I start a return or exchange?
Please reach out to our crew at [email protected] within the 15-day window. Let us know your order number and what you’d like to adjust, and we’ll guide you through our easy return rhythm.

📞 Contact & Support

❤️ How can I get in touch with you?
Vibes needed? Questions buzzing? Our crew is here for you! Email us anytime at [email protected]. We’re based at 3353 Ward Road, El Paso, US 79901, and we’re passionate about fueling your self-expression.

Ready to Amplify Your Experience? 🎶
Your ultimate festival fit—the one that makes you shine—is waiting. Explore our collections and let us handle the rest.

SHOP THE VIBE & GET YOUR GLOW ON →

With every stitch and shipment, we’re here to connect you with the tribe.
The music is calling, and your wardrobe is about to answer. 💫