Returns & Exchanges

Hey there, festival fam! 👋 At iHeartRaves, we pour our hearts into creating trippy prints, glowing reflective gear, and outfits that fuel your self-expression. We want you to love every piece you get from us. But if something isn’t quite your vibe, our Returns & Exchanges policy is designed to be as smooth as your best festival moves.

This guide covers everything you need to know about returns, exchanges, and our Good Vibes Guarantee. Read on for the details! 🎶

📦 The Basics: Our Return & Exchange Policy

• Return Window: 📅 You have 15 days from the date you receive your item to initiate a return or exchange.
• Condition: ✨ Items must be unworn, unwashed, and in original condition with all tags attached.
• Proof of Purchase: 🧾 Please have your order number or confirmation email ready.
• Return Shipping: 🚚 Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective).
• Refunds: 💸 Refunds will be issued to the original payment method used for the purchase. See details below.

🔄 Step-by-Step: How to Return or Exchange

1. Contact Our Crew
   Email us at [email protected] within 15 days of receiving your order. Use the Return/Exchange Request Template below to make sure you give us all the info we need to help you quickly!
2. Get Your RMA & Instructions
   We’ll review your request and email you a Return Merchandise Authorization (RMA) number along with detailed return instructions and the shipping address for our returns center. Please do not send anything back without an RMA number.
3. Pack It Up
   Securely pack the item(s) in their original packaging if possible. Include a copy of your order confirmation or the RMA email inside the package. Write the RMA number clearly on the outside of the box.
4. Ship It Back
   Send your package to the address we provide using a trackable shipping service. We recommend keeping your tracking number for reference. As soon as your return is received and inspected, we’ll notify you via email.

✍️ Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected]. Filling in all the details helps us speed up the process!

💸 Refunds: Timing & Methods

Once your return is received and approved, here’s what happens:

• Processing Time: ⏱️ Refunds are processed within 5-7 business days of our returns center receiving your package.
• Issued To: 💳 The refund will be issued to the original payment method you used at checkout (Visa, MasterCard, JCB, or PayPal).
• Bank Timing: 🏦 Please allow additional time for the refund to appear in your account, depending on your bank or PayPal’s processing times. This can typically take 3-10 additional business days.
• Shipping Costs: Original shipping fees are non-refundable. If you received free shipping, the standard shipping cost may be deducted from your refund.

🔁 Exchanges

Want a different size or color? We got you!

• Exchanges are subject to product availability.
• The process follows the same steps as a return (see above).
• Once we receive your original item, we will ship out the exchanged item. You will be responsible for any price difference and additional shipping costs for the new item.
• If the item you want is out of stock, we can issue a refund or offer store credit.

🎁 Store Credit

Prefer to get your vibe back as iHeartRaves credit? Just let us know! We can issue store credit via a unique coupon code emailed to you. It’s perfect for saving for the next festival drop! 🦋