🚚 Shipping Info: Get Your Festival Fit Fast
We ship worldwide (except a few remote areas) with festival-fast energy! ⚡
📦 Order Processing Time
We need 1-2 business days to lovingly prepare your order for its journey to you. During high-energy festival seasons, this might take a tad longer—we appreciate your vibes!
✈️ Shipping Methods & Times
Option 1: Standard Shipping
- ⚡ Carrier: DHL or FedEx
- ⏱️ Delivery Time: 10-15 business days after shipment.
- 💰 Cost: Flat rate of $12.95.
Option 2: Free Shipping
- 🎁 Carrier: EMS
- ⏱️ Delivery Time: 15-25 business days after shipment.
- 💰 Cost: FREE on orders over $50!
Delivery times are estimates and may vary slightly depending on your location and customs processing. We recommend ordering well before your festival to ensure your perfect fit arrives in time!
🌍 International Shipping Notes
You are responsible for any customs duties, taxes, or import fees charged by your country. These are not included in the shipping cost or product price.
🔁 Returns & Exchanges: The Good Vibes Guarantee
We pour our hearts into creating trippy prints and gear that fuels your self-expression. If something isn’t quite your vibe, our policy is designed to be as smooth as your best festival moves. 🎶
📜 The Policy Basics
- 📅 Return Window: 15 days from the date you receive your item.
- ✨ Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
- 🧾 Proof of Purchase: Have your order number or confirmation email ready.
- 🚚 Return Shipping: Customers are responsible for return shipping costs unless we made an error (wrong or defective item).
📝 Step-by-Step Return/Exchange Process
- Contact Our Crew: Email us at [email protected] within 15 days. Use the template below to speed things up!
- Get Your RMA & Instructions: We’ll email you a Return Merchandise Authorization (RMA) number and a returns center address. Do not send anything back without an RMA.
- Pack It Up: Securely pack the item(s), ideally in original packaging. Include a copy of your order confirmation/RMA email inside. Write the RMA number on the outside of the box.
- Ship It Back: Send your package to the provided address using a trackable service. Keep your tracking number!
- We Inspect & Notify: Once received and inspected, we’ll email you about the status of your refund or exchange.
✍️ Quick Email Template
Copy, paste, and fill in the blanks to email us at [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hey iHeartRaves Crew!
I’d like to request a [Return / Exchange] for my recent order.
Order Number: #[Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) for Return/Exchange:
– Item Name: [e.g., Trippy Galaxy Bodysuit]
– Size: [e.g., M]
– Color: [e.g., Multicolor]
– Reason: [e.g., Doesn’t fit / Changed my mind / Defective (please describe)]
For Exchanges:
– Desired New Item: [Item Name]
– Desired New Size/Color: [Size/Color]
Please let me know the next steps!
Thanks for your help!
[Your Name]
💸 Refunds: Timing & Methods
- ⏱️ Processing Time: Refunds are processed within 5-7 business days of our returns center receiving your package.
- 💳 Issued To: Refunds go back to your original payment method (Visa, MasterCard, JCB, or PayPal).
- 🏦 Bank Timing: Please allow an additional 3-10 business days for the refund to appear in your account, depending on your bank or PayPal.
- 📦 Shipping Costs: Original shipping fees are non-refundable. For free shipping orders, a standard shipping cost may be deducted from your refund.
🔄 Exchanges
Need a different size or color? We got you! Exchanges follow the same process as returns and are subject to product availability. You’ll be responsible for any price difference and additional shipping costs for the new item. If your desired item is out of stock, we can issue a refund or store credit.
🎁 Store Credit Option
Prefer iHeartRaves credit for your next festival drop? Just let us know! We can issue store credit via a unique coupon code emailed to you. 🦋
⚠️ Important: Final Sale Items
To keep the good vibes and hygiene standards high for our entire tribe, the following items from our menu are FINAL SALE and cannot be returned or exchanged:
- Hats & Hair Accessories (for hygiene reasons).
- Glasses & Goggles (for hygiene and safety reasons).
Please choose these items carefully! For all other categories (Bodysuits, Tops, Bottoms, Trippy Clothing, Pashminas, etc.), our standard return policy applies.
🦋 Need Help? The Crew Has Your Back
Questions about shipping, returns, or just want to chat vibes? Reach out anytime!
Email: [email protected]
Mailing Address for Returns: (Use ONLY after receiving your RMA instructions)
iHeartRaves Returns Center
[Address will be provided with your RMA email]
We’re here to connect you with the tribe and ensure you’re 100% happy with your gear. 🌎
SHOP THE VIBE AGAIN →