Term and Conditions

🎯 1. Our Festival Community

iHeartRaves Shop is more than just a store—we’re a community built around self-expression, creativity, and festival culture. These terms help ensure everyone has a seamless experience from click to celebration.

👤 2. Your Responsibilities as a Tribe Member

To keep the good vibes flowing, we ask that you:

• ✓ Provide accurate and complete information when creating an account or placing an order
• ✓ Use our website and services only for lawful purposes
• ✓ Respect our intellectual property and not copy, reproduce, or distribute our designs without permission
• ✓ Maintain the security of your account credentials
• ✓ Understand that you are responsible for any customs duties, taxes, or import fees charged by your country
• ✓ Check your order details carefully before completing your purchase

👕 3. Festival Gear & Services

Product Descriptions

We pour our hearts into creating trippy prints and gear that fuels your self-expression. While we strive for accurate product descriptions and images, please note:

• Colors may vary slightly due to screen settings and lighting conditions
• All measurements are approximate
• Some items may have unique variations that make them one-of-a-kind

Product Availability

Our festival drops can sell out quickly! All items are subject to availability. If an item becomes unavailable after you order, we’ll notify you promptly and offer alternatives or a refund.

🛒 4. Ordering & Payment

Placing Your Order

When you place an order, you’re making an offer to purchase which we may accept or decline. Order confirmation emails are not acceptance—only shipment confirmation constitutes acceptance.

Payment Methods

We accept the following payment methods to make your festival shopping seamless:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your complete payment card details on our servers.

Pricing & Taxes

All prices are in US dollars. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders. You are responsible for any applicable sales tax based on your shipping destination.

🚚 5. Shipping Your Festival Fit

Processing Time

We need 1-2 business days to lovingly prepare your order for its journey to you. During high-energy festival seasons, this might take a tad longer—we appreciate your vibes!

Shipping Options

We ship worldwide (except a few remote areas) with festival-fast energy! ⚡

• Standard Shipping: $12.95 via DHL or FedEx • 10-15 business days after shipment
• Free Shipping: FREE on orders over $50 via EMS • 15-25 business days after shipment

Delivery times are estimates and may vary depending on your location and customs processing. We recommend ordering well before your festival!

International Orders

You are responsible for any customs duties, taxes, or import fees charged by your country. These are not included in the shipping cost or product price.

🔄 6. Returns, Exchanges & The Good Vibes Guarantee

If something isn’t quite your vibe, our policy is designed to be as smooth as your best festival moves.

Return Basics

• Return Window: 15 days from the date you receive your item
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached
• Proof of Purchase: Have your order number or confirmation email ready
• Return Shipping: Customers are responsible for return shipping costs unless we made an error

The Return Process

1. Contact our crew at [email protected] within 15 days
2. We’ll email you a Return Merchandise Authorization (RMA) number
3. Securely pack the item(s) with the RMA number on the outside
4. Ship using a trackable service and keep your tracking number
5. We inspect and notify you about your refund or exchange status

Refunds

• Processed within 5-7 business days of our returns center receiving your package
• Issued to your original payment method
• Allow 3-10 additional business days for the refund to appear in your account
• Original shipping fees are non-refundable

Exchanges

Need a different size or color? We got you! Exchanges follow the same process as returns. You’ll be responsible for any price difference and additional shipping costs. If your desired item is out of stock, we can issue a refund or store credit.

Store Credit

Prefer iHeartRaves credit for your next festival drop? Just let us know! We can issue store credit via a unique coupon code emailed to you.

🎨 7. Intellectual Property

All content on our website—including trippy designs, logos, graphics, and text—is the property of iHeartRaves Shop or our partners and is protected by copyright laws. Our festival gear is for personal use only, not for commercial reproduction.

You may not use our intellectual property without our written permission. This includes but isn’t limited to copying designs, using our logos, or reproducing product images for commercial purposes.

⚖️ 8. Limitation of Liability

We pour love into every stitch and shipment, but there are some things beyond our control:

• We’re not liable for delays caused by shipping carriers, customs, or unforeseen circumstances
• Our liability is limited to the purchase price of the item in question
• We’re not responsible for indirect, incidental, or consequential damages
• We don’t guarantee that our website will be error-free or uninterrupted
• You agree to use our products safely and appropriately for their intended purpose

This doesn’t affect your statutory rights as a consumer.

🌍 9. Governing Law

These terms are governed by the laws of the State of Texas, United States. Any disputes will be resolved in the courts of El Paso County, Texas.

📝 10. Changes to These Terms

Festival seasons change, and sometimes our terms need to too. We may update these terms periodically. The “Last Updated” date at the bottom of this page will indicate when changes were made. Continued use of our site after changes means you accept the new terms.